Shipping policy

Shipping Policy

Last updated: August 2026

Where we ship

We currently ship to the contiguous United States only — the 48 mainland states plus the District of Columbia.

We can’t currently deliver to:

Alaska and Hawaii
US military addresses (APO, FPO and DPO)
US territories
International addresses

We’d rather tell you here than let you reach checkout and find no options available. If you’re outside our delivery area and want to be told when that changes, email hello@tryquietsignal.com and we’ll let you know.

Rates

Option	Cost	Delivery
Standard Shipping	$7	2–4 business days
Free Shipping — orders over $100	Free	2–4 business days
Express Shipping	$12	1–3 business days

Every 3-bottle order qualifies for free standard shipping automatically. Rates are shown at checkout before you pay.

How long it actually takes

Two stages, and we’d rather give you both than quote one and disappoint you:

Preparation: 1–5 business days. Your order is prepared and packed after payment clears.
Transit: 2–4 business days standard, or 1–3 with express.

So a standard order typically arrives within 3 to 9 business days of ordering. Express shortens the transit half, not the preparation half.

Orders placed on weekends or public holidays begin processing the next business day.

Tracking

You’ll get a confirmation email as soon as you order, and a second email with tracking as soon as your parcel is collected. Tracking can take up to 24 hours to show movement — that’s normal and doesn’t mean anything has gone wrong.

Orders ship via USPS (Ground Advantage for standard, Priority for express).

Subscription deliveries

Subscription orders follow the same timings. You’ll receive a reminder email three days before each renewal charge, so you have time to skip, pause or change the address if you need to.

You can pause, skip, reschedule or cancel from your account at any time — it takes two clicks.

Wrong address, missed deliveries and lost parcels

Check your address at checkout. Once an order enters preparation we can’t change the delivery address. If you spot a mistake, email us immediately at hello@tryquietsignal.com — if it hasn’t been packed yet, we can usually fix it.

If tracking shows delivered but you don’t have it, please check with neighbours and around your property first, then contact us within 7 days and we’ll investigate with the carrier.

If a parcel is genuinely lost in transit, we’ll replace it. If it’s returned to us because the address was incorrect or undeliverable, we’ll contact you to arrange redelivery — a second shipping charge may apply.

Damaged on arrival

Glass bottles, so occasionally one doesn’t survive the journey. If yours arrives damaged or leaking, email us within 7 days with a photo and your order number. We’ll send a replacement straight away — no need to return anything.